Head of E-com Operations at SMALL (Skif Trade)
Almaty / Office / Support Relocation · 6,000 to 6,500 USD NET per month
The company is focused on enhancing its e-commerce operations and improving delivery services. SMALL is a retail chain in Kazakhstan with over 150 stores in 16 cities, developing its own e-commerce including a delivery app and order assembly in stores. Currently launching a dark store and expanding express delivery. Responsibilities: • Oversee the full order assembly cycle including processes, staffing, operational quality, training, and onboarding • Manage e-commerce assortment representation and content to ensure customer visibility of available products • Scale operations by connecting existing stores and launching e-commerce in new locations • Define requirements for the order assembly app and collaborate with IT and product teams for its development • Manage the P&L of the operations department, overseeing order cost and unit economics • Analyze reporting, dashboards, and operational metrics for e-commerce • Lead a team of regional and operational managers (10+ people) • Facilitate cross-functional collaboration with retail, logistics, commerce, and IT departments Requirements: • 3+ years of experience in operations management in e-grocery, e-commerce retail, or express delivery • Experience managing a team of at least 10 people, including second-level managers • Practical knowledge of order cost management and unit economics • Experience with dark stores or in-store assembly at a scale of thousands of orders per day • Understanding of courier logistics including slots, promises, routing, batching, and working with 3PL/aggregators • Proficient in data analysis and BI systems • Experience in setting tasks for IT/product teams
